Customer policies

Last updated: October 2026

Quotes and bookings

Every booking starts with a clear quote. For homes we price from the details you give us. For offices, clinics and communal areas we visit first for a free walkthrough. Your booking is confirmed once we have agreed the scope, day and price with you.

Cancellation and rescheduling

We understand plans can change. Please give us as much notice as possible if you need to cancel or move a booked clean. Late cancellations, last minute changes or being unable to access the property may result in a cancellation or rescheduling charge. Any charge will be set out in your quote or service agreement.

Access and keys

Access arrangements, keys, alarm codes and entry instructions are agreed before your first clean and handled in line with the agreed instructions.

Changes to your service

If the cleaning you need, how often you need it or your schedule changes, we will review your specification and confirm any change to the service or price before going ahead.

Optional extras

Extras such as oven cleaning, internal windows, inside the fridge and inside cupboards are charged separately. Carpet cleaning is available on request with a separate quote. All extras are confirmed with your quote.

If something isn’t right

If any part of your clean doesn’t meet the agreed standard, please contact us as soon as possible. We will look into it and agree with you how to put it right.

Contact us

Prestige Signature Cleaning Ltd
Email: info@prestigesignaturecleaning.co.uk
Phone and WhatsApp: 07903 788330
Registered address: 128 City Road, London, EC1V 2NX
Company number: 16992288