Privacy policy

Last updated: October 2026

Who we are

Prestige Signature Cleaning Ltd (“PSC”, “we”, “us”) is a cleaning company serving homes and businesses across London. We are responsible for the personal information you share with us.

What information we collect

We only collect the information we need to answer your enquiry and deliver your cleaning service. This may include:

• Your name, phone number and email address
• Your address or the address of the property to be cleaned, including postcode
• Details about the property, the service you need and your preferred days and times
• Access instructions, such as key or alarm arrangements, where you choose to share them
• Booking, quote, invoice and payment records
• Messages you send us by phone, WhatsApp, email or through our website

How we use your information

We use your information to:

• Reply to your enquiry and prepare your quote
• Arrange walkthroughs and book your cleans
• Deliver the service and contact you about it
• Send invoices and keep business and tax records
• Handle questions, changes and complaints

We will not send you marketing messages unless you have agreed to receive them. You can stop them at any time.

Our legal reasons for using your information

We use your information because it is needed to give you a quote or deliver a service you have asked for, because we have a legal duty to keep certain records, or because we have a legitimate business interest in running and improving our service. Where we rely on your consent, you can withdraw it at any time.

Who we share your information with

We do not sell your personal information. We only share it where needed with:

• Our cleaning team, so they can carry out your clean
• Trusted service providers we use to run the business, such as our booking and invoicing system, email and messaging services and website hosting
• Our accountants, insurers or legal advisers when needed
• Authorities where the law requires it

How long we keep your information

We keep your information only for as long as we need it. Client and invoice records are kept for up to 6 years to meet tax and legal requirements.

How we keep your information safe

We use secure systems to store your information, limit access to the people who need it, and handle keys and access codes through agreed, controlled procedures.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to ask for it to be moved to another provider. To make a request, contact us using the details below. We will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Prestige Signature Cleaning Ltd
Email: info@prestigesignaturecleaning.co.uk
Phone and WhatsApp: 07903 788330
Registered address: 128 City Road, London, EC1V 2NX
Company number: 16992288